How to have your data deleted from Ihjiz, including any data we obtained through Facebook, Instagram or WhatsApp. This page complements our Privacy Policy — pick the situation that matches you.
Removing the app from your Facebook settings is not enough on its own. Going to Facebook Settings & privacy → Settings → Apps and Websites and removing Ihjiz revokes our access immediately, which is a good first step — but it does not tell us to erase what was already stored. To have that data deleted, follow one of the routes below or email us.
1.You are a business using Ihjiz
Delete only the Meta integration data
In the platform, open Integrations from the main menu, find the connected Facebook Page, Instagram account or WhatsApp Business account, and choose Disconnect. This immediately deletes the stored access token from our systems, stops all message sending and receiving, and marks the linked account as disconnected. To withdraw the permissions at Meta's end as well, remove Ihjiz from your Facebook Settings & privacy → Settings → Apps and Websites.
Conversation history already synced into your inbox stays visible to you by default, because it is part of your customer records. To have that message content erased as well, email us from your account address and say so explicitly — see section 3.
Delete your entire Ihjiz account and business data
Email privacy@ihjiz.co from the address on your Ihjiz account, with the subject Account deletion, and include your business name. We confirm the request with an account owner before acting, since deletion removes the records of every staff member and customer in that business.
Before requesting deletion, consider exporting anything you need — most modules in the platform offer an export, and once deletion runs the data cannot be recovered.
2.You are a customer of a business that uses Ihjiz
If you booked an appointment with a business, or messaged it on WhatsApp, Messenger or Instagram, that business controls your record — not Ihjiz. We host it on their behalf.
- Contact the business directly first. They can delete your customer record, your appointment history and your conversation with them from inside the platform, usually the same day.
- If they do not respond, email privacy@ihjiz.co with the name of the business and the phone number or email address you used with them. We will contact the business, and where the law places the obligation on us we will act on your request directly.
- To stop messages without deleting anything, use the unsubscribe link in any email, or ask the business to turn off reminders and marketing messages for you. Deletion is not required just to stop being contacted.
3.Requesting deletion by email
Send your request to privacy@ihjiz.co and include:
- The name of the business you dealt with, or your Ihjiz account email.
- The phone number, email address, or Facebook/Instagram/WhatsApp handle the data is associated with.
- What you want deleted — everything, or only the Meta messaging data.
We may ask a question or two to verify that the request is really yours before we act. We will not ask you for a password.
4.What happens after you ask
- We acknowledge the request within 5 business days and complete it within 30 days.
- Stored access tokens and integration credentials are deleted immediately, which ends our access straight away.
- Records are removed from the application, then purged from active systems. Encrypted backups held by our infrastructure providers are overwritten on their own rolling cycle.
- We confirm in writing once the deletion is complete.
5.What we may have to keep
A small amount of data can survive a deletion request, and only where the law requires it or where it no longer identifies you:
- Invoices, payments and refunds, which tax and accounting law requires us and the business to retain — typically up to seven years.
- Security and audit logs needed to investigate fraud or abuse, kept for up to 12 months.
- Aggregated or anonymised statistics that cannot be traced back to you.
- Records we are under a legal hold or regulatory obligation to preserve.
Anything retained under this section is restricted to that purpose alone — it is not used to contact you or to build a profile.
6.Contact
Questions about a deletion request: privacy@ihjiz.co. If you are unhappy with how we handled it, you may complain to your local data-protection authority.