Three mailboxes, each read by the people who can actually act on it. Signed-in business users can also open a ticket from Admin & Settings → Support, which attaches your account context automatically.
Support
Questions about using Ihjiz, billing, plans, imports and migrations, and accessibility.
Privacy
Data-subject requests, deletion, the Data Processing Addendum, sub-processor questions, abuse reports.
Security
Vulnerability reports and security questionnaires. See the Security page for scope and safe harbour.
1.What to include
- Your business name and, for billing matters, the invoice number from Billing & Plan.
- For a problem: what you did, what you expected, what happened, and a screenshot if you have one. The time it happened helps us find it in the logs.
- For a data request about a customer of a business: the business name and the phone number or email used with that business. Contact the business first; they can usually act the same day.
2.Response times
First-response targets by plan are on the Service Levels page: two business days on Free, one on Pro, four business hours on Enterprise. Security reports are acknowledged within three business days on every plan. We do not offer telephone support; everything is in writing so there is a record for both of us.
3.Sales and partnerships
For large deployments, groups of clinics or salons, resellers and integration partners, write to support@ihjiz.co with "Partnership" in the subject and we will route it to the right person.
4.Postal address
Formal notices go to the registered address on the Legal Entity page.