The agreement between Ihjiz and the people who use it — the businesses that run their scheduling, records and payments on the platform, and the customers who book with those businesses.
The short version. A business that signs up is responsible for how it uses the platform and for the customer data it puts in. Ihjiz provides the software, and takes payments for the subscription. When a customer pays a business through Ihjiz, the money is that business's — we are not the seller of its services, and its own cancellation and refund policy applies.
1.Who these terms bind
These terms are between [legal entity name and registered address] ("Ihjiz", "we", "us") and you. They apply from the moment you create an account, accept an invitation to join a business, or book an appointment through a page we host.
- Business users — an owner, manager or staff member with an Ihjiz account. The business is our customer, and the person who accepts these terms confirms they are authorised to bind that business.
- Customers of a business — you booked, joined a waiting list, or messaged a business that runs on Ihjiz. Your agreement about the service itself is with that business. These terms cover only your use of the pages and messages we host on its behalf.
Our Privacy Policy and Data Deletion Instructions are part of this agreement. If you do not accept these terms, do not use the platform.
2.Accounts, staff and access
- Give accurate account details and keep them current. We may need to reach you about security, billing or service changes.
- Accounts are personal. Do not share a password, a passkey or a one-time code, and do not let two people work under one login — audit logs and permissions depend on each action tracing to a real person.
- A business decides who joins it and what each role may see and do. It is responsible for reviewing those permissions and for removing people who leave.
- You are responsible for everything done under your account until you tell us it is compromised. Report that to privacy@ihjiz.co straight away; you can also review and revoke active sessions yourself from your account settings.
- You must be old enough to enter a contract where you live. The platform is not offered to children.
3.Your responsibilities as a business
You decide what you record about your customers and why. In data-protection terms you are the controller and we are your processor, acting on your instructions. That means:
- You must have a lawful basis for the data you collect, and give your customers whatever notice or consent your jurisdiction requires — including for health information, minors' records, and marketing messages.
- You are responsible for the accuracy of your records, for answering your customers' access and deletion requests, and for the content of consent forms and policies you publish through the platform.
- You must hold whatever licences, registrations and insurance your trade requires. We do not verify them, and nothing on the platform is a substitute for professional judgement.
- Prices, taxes, invoices and receipts you issue through Ihjiz are yours. You are responsible for their accuracy and for your own tax obligations.
- If you upload files, custom fields or notes, you confirm you are entitled to hold that information.
4.Bookings, deposits and cancellations
Ihjiz schedules appointments; it does not deliver them. The business you booked with sets its own hours, prices, deposit rules, cancellation window and no-show policy, and those are what govern your booking. The platform shows you those rules at the time you book and records that they were shown.
- A confirmed booking is a commitment between you and the business, not between you and Ihjiz.
- Where a business requires a deposit, whether it is refundable, transferable or forfeited on a no-show is set by that business's policy — not by us.
- Waiting lists and walk-in queues offer places in the order the business has configured. An offer of a place can expire, and a place in a queue is not a guaranteed appointment.
- Businesses can reschedule or cancel. We pass on the notification; any remedy is between you and the business.
5.Subscriptions and billing
Access to the business platform is sold as a plan. Each plan states its price, its billing interval — monthly or yearly — and the limits that apply to it, such as the number of staff, bookings or messages included. Plans and their limits are shown in the platform before you subscribe.
- Trials. Where a plan includes a trial, the length is stated when you start it. Unless you cancel before it ends, the plan converts to a paid subscription and the first charge is taken.
- Renewal. Subscriptions renew automatically at the end of each interval, at the price then in effect, until cancelled.
- Changing plan. Moving to a higher plan takes effect immediately and is prorated for the remainder of the interval. Moving to a lower plan takes effect at the end of the current interval.
- Cancelling. You can cancel at any time. Access continues to the end of the interval you have already paid for, and the subscription is not renewed after that. [refund policy for the unused part of a paid interval — decide and state]
- Failed payments. If a charge fails we retry and notify you. Persistent non-payment moves the account to a restricted state and may end it — see section 12.
- Price changes. We will give at least 30 days' notice before a price change affects your renewal, so you can cancel first.
- Taxes. Prices exclude any tax we are required to collect, which is added at checkout where it applies.
- Usage above your plan. Where a plan caps usage, we tell you as you approach the cap. Beyond it the relevant feature stops until you upgrade or the next interval begins; we do not charge overage without your agreement.
6.Taking payments from your customers
Card payments run on Stripe Connect. Each business onboards its own Stripe account, and a customer's payment is settled to that account. Ihjiz is not the seller and not the merchant of record for anything a business sells.
- To take card payments you must complete Stripe's onboarding and accept Stripe's own agreement. Stripe decides whether to accept you and may request identity and business documents.
- Card details are entered directly with Stripe and never reach our servers.
- Payouts, their timing and any reserve are governed by your agreement with Stripe, not by us.
- Refunds, chargebacks and disputes on customer payments are yours to handle and yours to fund. We provide the records; we do not act as an intermediary or guarantor.
- Where a platform fee applies to a transaction, it is disclosed before you enable the payment method.
- Cash, transfer, store credit and gift cards recorded in the platform are bookkeeping entries for your own records. We do not hold, transmit or guarantee those funds.
7.Messaging and third-party platforms
The platform sends email, SMS, WhatsApp, Messenger, Instagram, web push and in-app messages on your behalf. You are the sender. That carries obligations we cannot discharge for you:
- You must have the recipient's consent where the law or the channel requires it, and you must honour opt-outs promptly. Transactional messages — confirmations, reminders, receipts — are treated differently from marketing, and you are responsible for classifying yours correctly.
- Connecting a Facebook Page, Instagram account or WhatsApp Business account also binds you to Meta's platform and messaging policies, including its rules on message templates and messaging windows. A breach can get the connected account restricted by Meta, which is outside our control.
- SMS and voice channels are subject to your carrier's and provider's rules on sender IDs and content.
- We may throttle or stop sending where volume, complaints or a provider's enforcement threatens delivery for other businesses on the platform.
- Message delivery depends on carriers and platforms we do not operate. We do not guarantee that any individual message is delivered, or delivered on time.
8.AI features
The in-app assistant, suggested replies and similar features are optional and off until a business turns them on. Where enabled, the relevant content is sent to the configured model provider — see section 5 of the Privacy Policy for which providers and what they may do with it.
- AI output can be wrong, incomplete or out of date. Review it before you act on it or send it to a customer, especially anything touching health, money or a legal obligation.
- AI output is not medical, legal, financial or professional advice, and does not replace the judgement of a qualified person.
- You remain responsible for any message an AI feature drafts and you send, and for any record it helps you create.
- AI use is metered. Where a plan includes an allowance, we tell you as you approach it, and features pause when it is exhausted. A business may supply its own provider key instead of using ours.
9.Acceptable use
Do not use Ihjiz to:
- Break the law, infringe someone's rights, or sell goods or services you are not permitted to sell.
- Send unsolicited bulk messages, or message people who have opted out.
- Upload malware, or content that is unlawful, deceptive, or that you have no right to hold.
- Probe, scan or attack the platform, bypass access controls or rate limits, or attempt to reach another business's data.
- Scrape the platform, or use automated means to extract data beyond the export and API features we provide.
- Resell or white-label the platform without our written agreement, or reverse-engineer it except where the law expressly permits.
- Misrepresent your identity, or impersonate another business or person.
Reports of abuse: privacy@ihjiz.co.
10.Your data and our platform
- Your data stays yours. Customer records, appointments, invoices, files and messages you put into the platform belong to you. You grant us only the licence needed to host, process, back up and display that data to run the service for you, and to comply with the law.
- The platform stays ours. The software, design, trade marks and documentation are ours or our licensors'. Your subscription is a right to use it, not a transfer of ownership.
- Exports. While your account is active you can export your data from the platform at any time, in the formats it offers.
- Feedback. If you send us a suggestion, we may use it to improve the platform without obligation to you.
- Aggregated statistics. We may derive aggregated, anonymised statistics that cannot identify you, your business or your customers, and use them to operate and improve the platform.
11.Availability, support and changes
- We work to keep the platform available and to warn you before planned maintenance, but we do not currently offer a contractual uptime commitment. Where we agree one with a business in writing, that agreement prevails over this section.
- Support is provided by email at privacy@ihjiz.co during business days.
- We improve the platform continuously, so features change. If we remove or materially reduce a feature you rely on, we will give reasonable notice in the platform or by email.
- Parts of the service depend on third parties — payment, messaging, calendar and AI providers. If one of them changes or withdraws its service, the corresponding feature may change or stop.
- Features marked beta, preview or sandbox are provided as-is and may change or be withdrawn without notice. Do not rely on them for production work.
12.Suspension and termination
- You can leave at any time. Cancel the subscription in the platform, and ask us to close the account. Closure is carried out by our team on request — see the Data Deletion Instructions.
- We may suspend an account, immediately and without notice, where there is non-payment, a credible security or legal risk, or a breach of section 9. Where the circumstances allow, we tell you first and give you a chance to put it right.
- We may end this agreement on 30 days' notice, or immediately for a serious or repeated breach.
- After termination, export what you need. We delete account and customer data within 30 days of closure or a deletion request, except where the law requires us to keep it — retention periods are set out in section 8 of the Privacy Policy.
- Sections that by their nature should survive — payment obligations already incurred, ownership, disclaimers, liability, and governing law — continue after this agreement ends.
13.Disclaimers and liability
The platform is provided as-is and as-available. To the fullest extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the platform will be uninterrupted, error-free, or that it will meet a requirement we have not agreed in writing.
We are not liable for the acts or omissions of a business using Ihjiz, or of a customer of that business. We are not liable for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, lost goodwill or lost data, however caused.
Our total liability arising out of or in connection with this agreement is limited to [liability cap — e.g. the fees paid in the 12 months before the claim; decide and state].
Nothing in these terms excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, or for fraud. Where you deal with us as a consumer, your statutory rights are unaffected.
14.Governing law and disputes
This agreement is governed by the law of [governing law], and the courts of [jurisdiction] have exclusive jurisdiction over any dispute — without affecting any right you have as a consumer to bring proceedings where you live.
Before starting proceedings, please write to us so we can try to resolve the matter directly. Most issues are settled that way.
You may not assign this agreement without our consent. We may assign it to an affiliate or in connection with a merger or acquisition, on notice to you. If a clause is held unenforceable, the rest continues in force. Our failure to enforce a right is not a waiver of it.
15.Changes and contact
We update these terms as the platform changes. If a change materially affects your rights or obligations, we will update the date above and notify account holders in the platform or by email at least 30 days before it takes effect. Continuing to use the platform after that date means you accept the revised terms; if you do not, cancel before it.
Questions about these terms: privacy@ihjiz.co. Formal notices should also be sent to [registered address for legal notices].